TRACK — 10-Year Warranty

Made to Last. Designed to Move.

At TRACK, we believe exceptional luggage should be built to accompany you through years of journeys, experiences, and adventures.

Every TRACK suitcase is thoughtfully designed with durability, functionality, and long-term performance in mind.

To give you greater confidence in your purchase, we offer a 10-Year Limited Warranty covering selected replaceable components of your suitcase.

Unlike warranties limited exclusively to manufacturing defects, our warranty also covers damage and malfunction affecting eligible components during everyday use, including accidental damage caused by the customer's own handling.

Our commitment is simple: when a covered component fails, we aim to help you replace it and keep your luggage moving.

This policy explains what our warranty covers, which components are excluded, how to register your warranty, how to submit a claim, and what to expect throughout the process.

Because every journey matters. Let's Get on TRACK.

1. How Long Is the Warranty Valid For?

All eligible TRACK suitcases come with a 10-Year Limited Warranty, beginning on the original date of delivery.

The warranty remains valid for ten years, subject to product eligibility, warranty registration, the terms outlined in this policy, and applicable consumer protection laws.

The warranty applies to specified replaceable components rather than the entire suitcase.

The warranty period does not automatically restart when a component is replaced. However, any extensions or additional protection required by applicable law will be honoured.

A replacement component will ordinarily remain covered for the remaining duration of the original warranty, subject to applicable legal requirements.

The warranty is provided at no additional charge.

2. Which Products Are Eligible?

The TRACK 10-Year Limited Warranty applies to eligible TRACK suitcases purchased new from:

• The official TRACK website.
• TRACK-authorised retailers.
• TRACK-authorised distribution partners.

Products must be genuine TRACK merchandise and eligible for this warranty at the time of purchase.

The warranty does not automatically apply to backpacks, duffle bags, wallets, accessories, travel organisers, or other product categories unless their product documentation expressly confirms equivalent coverage.

Products purchased from unauthorised sellers or sources that cannot be verified may be ineligible for this additional commercial warranty.

TRACK reserves the right to request reasonable documentation to verify the authenticity, purchase date, and eligibility of a product.

3. How Do I Register My Warranty?

Warranty registration is required to access the additional benefits of the TRACK 10-Year Limited Warranty.

To register your product, please contact:

info@trackluggage.co.uk

Include the following information:

1. Your full name.
2. Your email address.
3. Your original order number or purchase receipt.
4. Your suitcase model, size, and colour.
5. Your purchase date.
6. Your product serial number, where available.

Our customer service team will guide you through the registration process.

We recommend registering your suitcase after delivery and retaining your original purchase documentation throughout the warranty period.

Registration allows TRACK to verify your product, maintain relevant warranty records, and assist with future claims.

Registration alone does not guarantee approval of a warranty claim.

Important: The registration requirement applies to the additional commercial warranty and does not remove or restrict statutory consumer rights. Customers who purchased under earlier warranty terms retain any applicable commitments made at the time of purchase.

4. What Does the 10-Year Warranty Cover?

The TRACK 10-Year Limited Warranty applies specifically to the following designated replaceable components:

• Wheels and Wheel Assemblies
• TSA Locks and Locking Mechanisms
• Telescopic Handles
• Carry Handles

These components are covered against breakage, mechanical failure, malfunction, and damage occurring during normal everyday use.

Coverage is not limited to manufacturing defects.

If an eligible component breaks or stops functioning during everyday use, including where the damage was accidentally caused by the customer, a warranty claim may be submitted.

For example, if a suitcase wheel breaks during regular travel, a handle becomes damaged while lifting luggage, or a locking mechanism stops functioning, the customer may request replacement of the affected component.

The customer must provide satisfactory evidence of the damaged or malfunctioning component, along with proof of purchase and applicable warranty registration information.

TRACK may request photographs, videos, or a physical inspection where reasonably necessary to verify the claim and identify the correct replacement part.

A manufacturing defect does not need to be established for damage to a component expressly covered by this warranty.

Approved claims are resolved through replacement of the eligible defective or damaged component, subject to the terms of this policy and applicable consumer protection laws.

5. Wheels and Wheel Assemblies

The warranty covers eligible, replaceable wheels and wheel assemblies, including mechanical failures or breakage occurring during everyday use.

Examples include:

• Broken or damaged wheels.
• Wheels that no longer rotate correctly.
• Malfunctioning wheel mechanisms.
• Damaged wheel housings where the affected component is replaceable.
• Wheel assembly failure during ordinary travel.
• Accidental wheel damage caused by customer handling.

Claims must include clear photographs of the affected wheel and, where necessary, a short video demonstrating the issue.

Replacement applies to the affected eligible component rather than the entire suitcase.

The warranty does not automatically cover damage to surrounding non-covered structural areas of the suitcase.

Where wheel damage has also affected the suitcase body or an integrated, non-replaceable component, TRACK will assess which parts qualify for commercial warranty replacement and whether any separate statutory rights apply.

6. TSA Locks and Locking Mechanisms

The warranty covers eligible, replaceable TSA locks and associated locking mechanisms.

Examples include:

• Broken lock mechanisms.
• Locks that no longer engage or release correctly.
• Mechanical failures affecting lock operation.
• Damaged locking components.
• Accidental physical damage to a covered lock during everyday handling.

Customers must provide reasonable evidence of the malfunction or damage.

Forgotten combinations and incorrect code settings are not, by themselves, physical defects or damage to the lock.

Where a customer has forgotten the combination, TRACK may provide available guidance or assistance.

If a covered lock has sustained physical damage, the customer may submit a replacement claim regardless of whether the damage resulted from a manufacturing defect or accidental handling.

For security reasons, TRACK may request proof of ownership before providing lock-related assistance.

7. Telescopic Handles

The warranty covers eligible, replaceable telescopic handle assemblies and their functional mechanisms.

Examples include:

• Broken telescopic handle components.
• Handles that no longer extend or retract.
• Malfunctioning handle release buttons.
• Damaged handle locking mechanisms.
• Accidental breakage of an eligible telescopic handle during everyday use.

Customers should submit photographs and, where possible, a video showing the problem.

TRACK may request further information to determine the exact replacement assembly required.

The warranty covers the eligible replaceable component, not unrelated structural damage to the suitcase body.

8. Carry Handles

The warranty covers designated, replaceable carry handles.

Examples include:

• Broken top carry handles.
• Broken side carry handles.
• Detached or damaged replaceable handle components.
• Mechanical or structural failure of an eligible handle.
• Accidental handle breakage during lifting or everyday handling.

Where the handle is replaceable, TRACK may provide a suitable replacement component following approval of the claim.

Damage extending to the suitcase shell, fixed structural mounting points, or other non-covered components is assessed separately.

9. What Is Not Covered by the Warranty?

The TRACK 10-Year Limited Warranty is specifically designed to cover the designated replaceable components listed above.

The following items are excluded from the additional commercial warranty:

Zippers and Zipper Pullers

• Main compartment zippers.
• Expansion zippers.
• Zipper sliders.
• Zipper pullers and tabs.
• Zipper teeth and tracks.
• Other zipper-related components.

Suitcase Shell and Main Body

• Outer suitcase shell.
• Polycarbonate, polypropylene, aluminium, or other body materials.
• Cracks, fractures, dents, or deformation of the shell.
• Damage to integrated body structures.
• Fixed and non-replaceable structural components.

Interior Components

• Interior fabric and lining.
• Internal dividers.
• Interior pockets.
• Mesh compartments.
• Internal fabric panels.
• Interior stitching and decorative elements.

Other Excluded Components

• Non-replaceable components.
• Cosmetic trims and decorative elements.
• Surface finishes and coatings.
• Fixed structural parts.
• Any component not expressly identified as covered in this policy.

These exclusions apply to the additional commercial warranty only.

If an excluded component has a manufacturing defect or another issue that gives rise to mandatory statutory consumer rights, those rights remain unaffected.

10. Suitcase Shell and Structural Damage

The outer shell, main body, and non-replaceable structural components are not included in TRACK's additional 10-Year Limited Warranty.

This means the commercial warranty does not ordinarily cover:

• Cracks in the suitcase shell.
• Broken corners.
• Dents or deformation.
• Damage caused by impact or compression.
• Damage caused by baggage handling.
• Punctures or fractures.
• Cosmetic or structural damage to the outer body.
• Damage resulting from accidental falls or collisions.

The commercial warranty is intended to replace eligible individual components, not the entire suitcase.

However, where damage to the suitcase shell or body results from a verified manufacturing defect, the customer may be entitled to an appropriate remedy under applicable consumer protection laws.

Such cases will be assessed separately from claims under the additional component-replacement warranty.

11. Does the Warranty Cover Accidental Damage?

Yes, for the specific replaceable components expressly covered by this warranty.

TRACK understands that luggage is frequently handled, lifted, moved, and transported, and that accidental damage can occur during everyday use.

Where an eligible wheel, lock, telescopic handle, or carry handle is damaged or broken during normal travel or customer handling, the customer may submit a warranty claim.

Accidental damage to an eligible component is not automatically excluded merely because the customer caused it.

However, this additional protection does not extend to excluded components, the suitcase shell, interior fabric, or the entire suitcase.

Customers must provide the information and evidence reasonably required to verify the claim.

12. Normal Wear and Tear

Normal wear and tear refers to the gradual cosmetic or material changes that occur through regular use.

Examples include:

• Surface scratches.
• Scuffs and abrasions.
• Minor cosmetic marks.
• Gradual fading or discolouration.
• Cosmetic wear to exterior finishes.
• Ordinary changes in appearance over time.

Cosmetic wear alone does not qualify for replacement.

However, if an expressly covered replaceable component becomes damaged, breaks, or no longer functions properly during everyday use, the customer may submit a warranty claim even if the failure has developed through repeated use.

For example, a visibly worn but fully functional wheel does not automatically require replacement. A wheel that has broken or stopped functioning may qualify for replacement following claim verification.

13. Airline and Third-Party Damage

Damage caused by airlines, airport baggage handlers, transportation companies, couriers, or other third parties is not covered in its entirety by this limited warranty.

However, damage to an expressly covered replaceable component may still qualify for replacement under TRACK's additional warranty, provided the claim meets the applicable eligibility and evidence requirements.

For example:

• A broken replaceable wheel may qualify.
• A damaged replaceable carry handle may qualify.
• A broken eligible telescopic handle may qualify.
• A damaged eligible locking mechanism may qualify.
• A cracked suitcase body remains outside the additional commercial warranty.

Where damage involves both covered and excluded components, TRACK will assess the affected components separately.

Customers are encouraged to report transport-related damage to the responsible carrier promptly and retain relevant documents.

Evidence may include photographs, baggage tags, travel documents, and incident reports.

Any rights against the carrier or other responsible party are separate from TRACK's commercial warranty.

14. Replacement Components Only

The TRACK 10-Year Limited Warranty is a component-replacement warranty.

For approved commercial warranty claims, TRACK's standard remedy is replacement of the damaged or malfunctioning eligible component.

This does not automatically entitle the customer to:

• A replacement suitcase.
• A different suitcase model.
• An upgraded suitcase.
• A new luggage set.
• A refund of the original purchase price.

Replacement components will be selected according to the original product model and technical compatibility.

Where the exact component is no longer available, TRACK may offer a suitable compatible alternative, subject to availability and applicable law.

If an appropriate part cannot be supplied, TRACK will assess other remedies required under the applicable warranty commitment or consumer protection laws.

Nothing in this section limits any statutory entitlement to repair, replacement, refund, or another remedy.

15. Replacement Parts Availability

TRACK aims to support eligible suitcases with appropriate replacement parts throughout the commercial warranty period.

However, specific component designs, colours, materials, or finishes may change as products evolve.

An exact visual match cannot always be guaranteed where an original component has been discontinued.

TRACK may propose a replacement component with equivalent functionality and suitable technical compatibility.

Any material differences will be communicated to the customer before proceeding.

Where a compatible component is unavailable, TRACK will evaluate the circumstances and its applicable legal and contractual obligations.

16. How Do I Make a Warranty Claim?

To submit a warranty claim, please contact our customer service team:

info@trackluggage.co.uk

Your email should include:

1. Full Name: The name of the original purchaser.
2. Order Number: Your original order number or a valid purchase receipt.
3. Warranty Registration: Relevant registration details.
4. Product Details: Suitcase model, size, and colour.
5. Description of the Issue: Explain which component is damaged or malfunctioning.
6. Photographic Evidence: Clear photographs showing the affected area.
7. Video Evidence: A short video demonstrating the damage or malfunction, where reasonably required.
8. Additional Information: Any relevant circumstances surrounding the issue.

Please ensure the photographs clearly show the actual condition of the affected component.

TRACK may request additional evidence where necessary to establish eligibility, verify the reported problem, or determine the correct replacement part.

Do not send your suitcase or any component to TRACK without receiving instructions from our customer service team.

17. Proof of Damage and Claim Verification

All warranty claims are subject to reasonable verification.

Customers must provide sufficient information to establish:

• That the product is an eligible TRACK suitcase.
• That the applicable commercial warranty remains valid.
• That the affected component is expressly covered.
• That the reported damage or malfunction exists.
• That the replacement component can be correctly identified.

Photographs, videos, purchase records, and warranty registration details may be used during the assessment.

TRACK may request a physical inspection where the available evidence is insufficient.

Customers are not required to prove a manufacturing defect when claiming for accidental damage or everyday-use failure involving an expressly covered replaceable component.

Providing documentation does not automatically guarantee approval, but TRACK will not reject an otherwise eligible component claim solely because the damage was caused accidentally by the customer during everyday use.

Claims may be declined where the product, component, warranty eligibility, or reported issue cannot be reasonably verified after the customer has been given an appropriate opportunity to provide supporting information.

18. What Happens After I Submit a Claim?

Once a warranty claim has been received, TRACK will review the information provided.

The process generally includes:

Step 1 — Submission

The customer submits the warranty claim with the relevant details and supporting evidence.

Step 2 — Verification

TRACK verifies the purchase, registration status, product eligibility, and affected component.

Step 3 — Assessment

Our customer service team evaluates the reported issue and may request additional photographs, videos, or inspection.

Step 4 — Decision

TRACK informs the customer whether the claim is approved, requires additional information, or is declined, with an appropriate explanation.

Step 5 — Replacement Arrangements

For approved claims, TRACK advises the customer regarding the replacement component, availability, applicable shipping arrangements, and any necessary installation instructions.

Our goal is to make the process clear, practical, and efficient.

19. Shipping and Handling Costs

For services provided solely under TRACK's additional commercial component-replacement warranty, customers may be responsible for the cost of shipping and handling replacement components, where permitted by applicable law.

Customers may also be responsible for the cost of shipping a product or component for inspection where this is lawfully chargeable and disclosed in advance.

TRACK will communicate applicable shipping charges and arrangements before proceeding.

Any requirement under applicable consumer protection laws for TRACK or the legally responsible seller to bear necessary shipping, repair, replacement, or handling costs will take priority over this commercial shipping policy.

Customers should not arrange unauthorised shipments.

Any applicable shipping charges will be communicated before payment is requested.

20. Replacement and Installation

For approved claims, TRACK may arrange delivery of the appropriate replacement component or provide alternative service instructions.

Depending on the product design and technical requirements, installation may be carried out through:

• An authorised service provider.
• A designated repair arrangement.
• Customer installation, where the component is specifically designed for safe and straightforward replacement.

Customers should follow any instructions provided and avoid attempting repairs that require specialist tools or technical expertise without appropriate guidance.

TRACK is not responsible under this additional commercial warranty for unrelated damage caused by improper installation, although any mandatory consumer rights remain unaffected.

Where professional installation is required as part of a legally mandated remedy, applicable legal requirements concerning costs and service arrangements will be respected.

21. How Long Does a Warranty Claim Take?

The time required to process a claim depends on the information provided, the nature of the damage, and replacement-part availability.

Additional time may be required where:

• Supporting documentation is incomplete.
• Physical inspection is necessary.
• A specific replacement part must be sourced.
• Transportation arrangements are required.
• Further technical verification is needed.

TRACK aims to process requests efficiently and communicate relevant updates.

Where a replacement cannot be arranged within the initially communicated timeframe, the customer will be informed of the available options.

Any mandatory service deadlines and consumer rights will be respected.

22. What If My Claim Is Not Approved?

If a claim does not meet the requirements of the additional commercial warranty, TRACK will explain the reason for the decision.

Common reasons may include:

• The damaged component is not listed as covered.
• The product is not eligible for the commercial warranty.
• The commercial warranty period has expired.
• The claim cannot be reasonably verified from the available evidence.
• The reported issue concerns cosmetic wear without functional damage.
• The claim does not satisfy an applicable, legally enforceable registration requirement.

Where possible, TRACK may provide guidance or information about available paid replacement parts or repair options.

Customers may provide additional evidence or request a review if they believe the assessment was incomplete or incorrect.

A claim rejected under the commercial warranty may still qualify for a separate statutory remedy.

23. What If the Same Component Breaks Again?

If a covered replacement component becomes damaged or malfunctions again during the remaining applicable warranty period, the customer may submit another claim.

Each claim will be reviewed according to the warranty eligibility requirements and the evidence provided.

Previous replacement of a component does not automatically prevent a subsequent valid claim.

However, the original commercial warranty period does not automatically restart following each replacement, except where applicable law requires otherwise.

Customers should retain relevant claim correspondence and replacement records.

24. Repairs and Modifications

Customers are encouraged to contact TRACK before arranging repairs or modifications to their suitcase.

Installing unsuitable components or making unauthorised modifications may affect product performance or safety.

Damage directly caused by improper installation, incompatible components, or unauthorised alterations may fall outside this commercial warranty.

However, previous repairs or modifications do not automatically invalidate coverage for an unrelated eligible component.

Where an eligible covered component becomes damaged during everyday use, the customer may still submit a claim, subject to verification and the applicable warranty conditions.

25. Warranty Transferability

The TRACK 10-Year Limited Warranty is provided to the original purchaser and is not automatically transferable to subsequent owners.

Proof of the original purchase may be required to verify eligibility.

Resale or transfer of ownership does not automatically extend the original commercial warranty to a new owner.

This condition does not affect any separate statutory rights that may apply.

26. Warranty Service Availability

Warranty assistance is available for eligible products through TRACK's official customer service channels.

Replacement-part supply, repair arrangements, collection services, and delivery options depend on the product, customer location, and applicable service availability.

Customers should contact TRACK before arranging cross-border shipments, third-party repairs, or other service-related transportation.

Any service limitations or geographic eligibility requirements applicable to the purchase will be made available in the relevant warranty documentation or purchase terms.

Additional costs and service arrangements will be communicated where applicable, subject to mandatory legal requirements.

27. Additional Warranty Limitations

This limited commercial warranty provides the additional component-replacement benefits expressly described in this policy.

Except where required by applicable law or separately agreed by TRACK, the additional commercial warranty does not automatically provide compensation for:

• Travel delays or inconvenience.
• Missed flights or transportation.
• Hotel or accommodation expenses.
• Loss of business or income.
• Replacement luggage purchased independently.
• Loss of use of the suitcase.
• Damage to personal belongings stored inside the suitcase.
• Expenses incurred without prior authorisation.

These limitations apply only to the extent permitted by applicable law.

Nothing in this policy excludes or restricts liability that cannot lawfully be limited, including liability for fraud or personal injury caused by negligence where applicable.

28. Your Statutory Consumer Rights

The TRACK 10-Year Limited Warranty is a voluntary commercial warranty offered in addition to your statutory consumer rights.

This warranty does not replace, limit, or exclude any rights or remedies that cannot be restricted under applicable consumer protection laws.

Certain defects or product failures may qualify for a statutory remedy even where the affected component is excluded from this additional commercial warranty.

Depending on the circumstances and applicable law, such remedies may include repair, replacement, refund, price reduction, or other appropriate relief.

Any legally required service obligations, costs, timeframes, or warranty extensions will take priority over inconsistent commercial warranty terms.

Your statutory consumer rights remain unaffected.

29. Changes to This Warranty Policy

TRACK may update this policy to reflect changes to products, services, business operations, or applicable legal requirements.

Updated policies will be published with an effective date.

Changes will not retrospectively remove or reduce binding warranty commitments made to customers under earlier applicable terms.

The terms applicable to a purchase will be determined by the warranty commitment made at the time of that purchase, together with any additional mandatory legal protections.

30. Contact Us

We're Here to Help.

Whether you need assistance with warranty registration, replacement components, product care, or an existing claim, our customer service team is here to help.

Email: info@trackluggage.co.uk

Website: www.trackluggage.co.uk

Warranty Provider: [Registered Legal Company Name]

Registered Business Address: [Registered Business Address]

Warranty Service Eligibility: [Link to Applicable Service Coverage Information]

Policy Effective Date: [Effective Date]

Policy Version: 1.0

At TRACK, we believe your luggage should keep moving with you.

Built for the Journey. Backed by TRACK.

Let's Get on TRACK.

Warranty — Frequently Asked Questions

1. Does every TRACK suitcase come with a 10-year warranty?

Eligible TRACK suitcases purchased through our official website or authorised retailers come with a 10-Year Limited Warranty covering specified replaceable components, subject to the applicable registration and warranty conditions.

2. Which parts are covered?

The warranty covers eligible wheels, wheel assemblies, TSA locks, locking mechanisms, telescopic handles, and carry handles.

3. Is the warranty limited to manufacturing defects?

No. The additional warranty covers eligible replaceable components that break, become damaged, or malfunction during everyday use, including accidental damage caused by customer handling.

4. What happens if I accidentally break a wheel?

You can submit a warranty claim for the affected wheel. If the product and component are eligible and the damage is verified, TRACK will arrange replacement of the covered component under the warranty terms.

5. Will TRACK replace my entire suitcase if a wheel breaks?

Not under the standard component-replacement warranty. TRACK will normally replace the eligible damaged wheel or wheel assembly rather than the entire suitcase. Separate statutory remedies may apply where required by law.

6. Are broken handles covered?

Yes. Eligible replaceable telescopic handles and carry handles are covered for damage or malfunction during everyday use, including accidental breakage.

7. What if I break my TSA lock?

Eligible replaceable TSA locks are covered for physical breakage and damage occurring during everyday use, subject to claim verification.

8. What if I forget my TSA lock combination?

Forgetting a combination is not itself damage to the lock. Contact our customer service team for available assistance. If the lock is physically damaged, you may submit a warranty claim.

9. Are zippers and zipper pullers covered?

No. Zippers, zipper sliders, teeth, tracks, and pullers are excluded from the additional 10-Year Limited Warranty. Mandatory statutory rights remain unaffected.

10. Is the suitcase shell covered?

The suitcase shell and main body are excluded from the additional commercial component-replacement warranty. Manufacturing defects or other issues that qualify for a statutory remedy will be assessed under applicable consumer protection laws.

11. What if my suitcase cracks during travel?

A cracked suitcase shell is not ordinarily covered under the additional component-replacement warranty. If you believe the damage resulted from a manufacturing defect, contact TRACK with supporting evidence so the appropriate statutory or other applicable remedy can be considered.

12. Is the interior fabric covered?

No. Interior lining, dividers, fabric compartments, mesh pockets, and related non-covered components are excluded from the additional commercial warranty.

13. Does the warranty cover normal wear and tear?

Cosmetic wear is excluded. However, functional breakage or malfunction of an expressly covered replaceable component may qualify even when it occurs after repeated everyday use.

14. What if my suitcase is damaged by an airline?

Damage to an eligible replaceable wheel, lock, or handle may qualify for commercial warranty replacement, subject to verification. Damage to excluded components, such as the suitcase shell, is not covered by the additional warranty.

Customers should also report transport-related damage to the responsible carrier where appropriate.

15. Do I need proof of purchase?

Yes. Valid proof of purchase is required to establish product and warranty eligibility. TRACK may also request registration records and product identification details.

16. Do I need photographs or videos?

Yes. Customers should provide clear photographs showing the affected component. A video or additional evidence may be requested where reasonably necessary.

17. Do I need to prove that the damage was caused by a manufacturing defect?

No. For the expressly covered replaceable components, customers are not required to establish a manufacturing defect. The claim must instead meet the applicable eligibility and verification requirements.

18. Do I need to register my warranty?

Yes. Registration is required for the additional commercial warranty benefits where this requirement is applicable and enforceable. Registration does not affect statutory consumer rights.

19. How do I register my warranty?

Email info@trackluggage.co.uk with your purchase details and product information. Our team will guide you through registration.

20. Who pays for shipping?

Customers may be responsible for shipping or handling charges relating solely to the additional commercial warranty, where legally permitted. Any shipping or service costs that the responsible trader must pay under applicable law will be borne accordingly.

21. Can I install the replacement component myself?

Some replacement parts may be suitable for customer installation. Others may require professional assistance. TRACK will provide relevant instructions depending on the component.

22. What happens if the original replacement part is discontinued?

TRACK may offer a technically compatible alternative where available. Any material differences will be communicated, and applicable warranty obligations and consumer rights will be respected.

23. Can I submit another claim if the replacement part breaks?

Yes. Another claim may be submitted during the remaining applicable warranty period. Previous component replacement does not automatically invalidate future eligible claims.

24. Does replacing a part restart my 10-year warranty?

Not automatically. The commercial warranty normally continues for the remaining original period, subject to any additional protection or extension required by applicable law.

25. Can I request a different suitcase model instead of a replacement part?

The standard commercial warranty provides replacement of eligible damaged components, not an automatic upgrade or exchange of the entire suitcase. Any separate statutory rights remain unaffected.

26. How long does a warranty claim take?

Processing times vary depending on the issue, supporting evidence, inspection requirements, and component availability. Our team will advise you of the expected next steps and relevant timeframe.

27. What happens if my claim is rejected?

TRACK will explain the reason for rejection. You may submit additional evidence or request reconsideration. A commercial warranty rejection does not eliminate any statutory consumer rights.

28. Is the warranty transferable?

The additional commercial warranty is intended for the original purchaser and is not automatically transferable to subsequent owners.

29. Can I request replacement parts after my warranty expires?

You may contact TRACK to enquire about available replacement components or paid service options. Availability and charges will be confirmed where relevant.

30. How can I contact TRACK?

For warranty registration, component replacement, claim enquiries, or product assistance, email:

info@trackluggage.co.uk

Our team will be happy to help.

Made to Last. Designed to Move.

A journey may be unpredictable, but your support shouldn't be.

Let's Get on TRACK.