When will I get my order?
For orders within the UK, delivery typically takes 2–4 business days.
For European destinations, delivery usually takes 7–10 business days, depending on your country and location.
Please note that delivery times may vary due to courier schedules and local conditions.
Can I change or cancel my order once I’ve placed it?
If your order has not yet been processed, our customer service team will be happy to assist you with cancellation.
Please contact us at info@trackluggage.co.uk as soon as possible, as orders are processed quickly and cancellations can only be made within a limited timeframe.
If your order has already been processed, you may return it after delivery in accordance with our Returns Policy.
How do I return an item?
If you're not completely satisfied with your purchase or your item arrives damaged or faulty, our customer service team is here to assist you with the return process.
To arrange a return or learn more about our Returns Policy, please contact us at info@trackluggage.co.uk.
What is the return policy?
We offer a 10-day return policy from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging with all tags attached. Returns are accepted only if the product is not out of stock.
Do your suitcases come with a warranty?
Yes, all TRACK suitcases come with a 10-year warranty, reflecting our commitment to quality and durability. Our warranty covers manufacturing defects in materials and workmanship under normal use.
For warranty inquiries or assistance, please contact info@trackluggage.co.uk.
What does the TRACK warranty cover?
The TRACK warranty covers manufacturing defects in materials and workmanship under normal use.
Depending on the nature of the defect, TRACK may offer a repair or replacement at its discretion.
The warranty does not cover general wear and tear, accidental damage, misuse, or damage caused by third parties, including airlines and airport baggage handlers.
Shipping costs to and from our repair centre may apply.
How can I make a warranty claim?
If you need to make a warranty claim, please contact our customer service team at info@trackluggage.co.uk. Our team will be happy to assist you and guide you through the process.
How do I register my warranty?
To register your TRACK warranty, please contact our customer service team at info@trackluggage.co.uk. Our team will be happy to guide you through the registration process.
What do I do if my suitcase was damaged by an airline?
Our warranty does not cover damage caused by airlines or baggage handlers. However, you may be eligible to claim compensation directly from the airline.
We recommend reporting any damage as soon as possible, preferably before leaving the airport, and keeping photographic evidence of the damage along with your flight and baggage details to support your claim.